Find your order
When will my (e-)bike be delivered?
Did you order a Roetz Bike and do you want to know when it will be ready to ride? Please check your order here:
Helping is in our dna
Need help? We do everything we can to make your ride with Roetz as smooth as possible. Find all your answer on our support page or contact us via the options below
Warranty and repair-requests
There's something with my bike
Do you own a Roetz bike and is there something wrong with the bike? Please file the repair or warranty request via the form:
How can we help you?
Where to buy
• For expert advice, excellent service and test rides, find your local bike store here.
• Design your custom bike online and we'll deliver it to your doorstep or dealer
• Visit our showroom in Roetz Fair Factory in Amsterdam to testride and meet the makers.
Insurance & service
• We partenered with ENRA bike insurance to make riding worry-free. Request insurance
• Five-year warranty on the frame and one year on other parts. Read more
• Is there something wrong with your bike? File a claim
020 8200 804
VAT: NL850468358B01 | Reg. Nr. 52488543