HELPING IS IN OUR DNA
We do everything we can to make your ride with Roetz as smooth as possible. Do you need support configuring a Roetz-Bike or want to schedule a test ride? Do you want to learn more about how we transform waste into a shiny design bike? Or do you have a question about your own Roetz-Bike? Ask us anything!
warranty, payment & service
Five-year warranty on the frame and one year on other parts. Read more ▶
Pay online with iDeal, Paypal, major credit cards and via 'werkkostenregeling' in NL
Questions, comments, ideas or need support? Give us a call or send a message via social media or e-mail!
frequently asked questions
We put together the answers to some frequently asked questions, like
- Which framesize do I need?
- Can I mount a child’s seat?
- What is the delivery time?
- What do I need to assemble when I choose home delivery?
- Can I order via the lease bike plan of my employer?
- How does Roetz-Bikes take responsibility regarding e-bike battery disposal?
relax, we've got you covered!
We want you to enjoy your ride and not worry about bike theft or being upset about damages. That is why we partnered with ENRA who is an expert in bike insurances. In case of theft or damage, ENRA ensures you that you are on your way again in no time.