Roetz support
Helping is in our dna
Need help? We do everything we can to make your ride with Roetz as smooth as possible. Find all your answer on our support page or contact us via the options below
Find your order
When will my (e-)bike be delivered?
Did you order a Roetz Bike and do you want to know when it will be ready to ride? Please check your order here:
How can we help you?
Where to buy
• For expert advice, excellent service and test rides, find your local bike store here.
• Design your custom bike online and we'll deliver it to your doorstep or dealer
• Visit our showroom in Roetz Fair Factory in Amsterdam to testride and meet the makers.
Insurance & service
• For insurance we would like to refer you to ENRA or ANWB. Both are solid, good insurers for your bicycle.
• Five-year warranty on the frame and one year on other parts. Read more
Contact us
Our telephone is available on working days between 13:00 and 17:00.
020 8200 804
VAT: NL850468358B01 | Reg. Nr. 52488543
There's something with my bike
Warranty request
Do you own a Roetz Originals bike and is there something wrong with the frame or the bike? Please file the warranty request via the form.
