Submit warranty or repair request
Fill-out your order details and description of issue or defect on your bike
Limited capacity
The Service Workplace from Roetz Bikes B.V. will be closed from Friday 13 December (5pm) until Tuesday 7 January 2025.
We currently have limited capacity in our workshop. Warranty issues are given priority over regular maintenance. We therefore advise you to contact a bicycle repair shop in your area for regular maintenance and minor repairs.
Many of our parts such as gears, brake hubs and lighting, come from manufacturers that most bicycle repair shops have extensive experience with and can help you well.
If you want to submit a repair request or warranty issue, you can submit your request below.
Insurance, Just to be sure
Our bike models explained
| Model | Road (Comfort) | Vigour (Speed) |
|---|---|---|
| Riding Position | Upright, comfortable riding position | Sporty, forward leaning position |
| Gear Ratio | Light cycling resistance at any speed | Premium crankset with slightly higher resistance (ratio), suitable for higher speed |
| Tyres | Black | Creme |
| Saddle | Comfortable | Sporty |
| Stem | Practical adjustable stem | Premium top-quality race stem |
Promo conditions
Brave the rain and be rewarded!
Book your Roetz test drive at the Fair Factory and receive a discount based on the number of mm of rain that day.
- The promotion is valid until November 24, 2023
- Only valid for test drives in the Roetz Fair Factory in Amsterdam North
- The number of mm's will be viewed on the day itself on weeronline.nl
- The percentage is scaled upwards where necessary. So 9.7mm means a 10% discount on your new bike.
Recommended framesizes (height in cm)
| Framesize | Height Ladies | Height Men |
|---|---|---|
| M | 158-169 | 170-179 |
| L | 170-179 | 180-189 |