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Last update: January 14, 2022
Happy to share we're open for test rides (by appointment) again!
We are all aware of the ongoing situation concerning the COVID-19 virus. The safety of our mechanics, riders, customers, suppliers and office staff is our most important priority and as a consequence, we have decided to take some preventive & solidary measures.
How to reach us:
We have set up our customer services & sales support activities mostly from home to ensure we remain available for your questions on new or ongoing orders. You can reach us via telephone, e-mail, and socials.
Can I still place my order?
Of course! Our bike factory production is operational, we will do everything we can to process orders and ship deliveries as planned.
Do we still deliver?
Yes! Our bike factory production is operational, we will do everything we can to process orders and ship deliveries as planned. Of course, we also have to stay aware of upcoming measures or changes and we hope for your understanding when things take a little longer than expected.
Can I still pick up my bicycle or e-bike at Roetz Fair Factory?
Yes, you can. We have taken the necessary social distancing and hygiene measures at the Roetz Fair Factory. We are minimizing the number of people physically present. You can pick up your bicycle or e-bike at the fair factory while respecting the measures.
Can I still book a test ride?
Yes! From January 15 on, you'll be able to book your test ride again. Come by at the factory in Amsterdam or let us arrange a test ride nearby.
RIDE SAFE 🚴 RIDE SOLIDARILY ✊